Refund Policy
This policy explains refunds for packs and bundles, which are bought once, and cancellations for the subscription plans that members who joined before 26 October 2026 still have.
Packs and bundles (one-time purchases)
A pack or bundle is digital content you pay for once; there is no subscription to cancel. The download is available as soon as the payment goes through. At checkout you agree that we start supplying the pack immediately and confirm that you understand you lose your 14-day right of withdrawal once the supply has started; the purchase cannot go ahead without that consent.
So a pack is not refunded once it has been downloaded, unless the law requires it: for example if the pack is faulty, incomplete or not as described, or you were charged twice. In those cases email [email protected] with the email you used at checkout and we will put it right or refund you.
Legacy subscriptions: cancel anytime
Your subscription renews automatically until you cancel. You can cancel at any time from your account or by emailing us — cancellation stops the next renewal, and you keep access until the end of the period you already paid for. There is no cancellation fee.
Legacy subscriptions: reporting a problem within 14 days
If something is wrong with a subscription charge, contact us at [email protected] within 14 days of a charge and we will review your request in good faith. We will generally refund when:
- You were charged in error or double-charged.
- The Service was materially unavailable or not as described.
- You cancelled but a renewal still went through by mistake.
What is usually not covered
- "I didn't get the results I wanted" — PromptCorrectly is an educational tool and we do not guarantee specific outcomes (see our Disclaimer).
- Subscriptions to AI tools you use elsewhere (for example ChatGPT, Claude or Gemini) are billed by their providers; we cannot refund them.
- Requests made well after the 14-day window for a plan you actively used.
How to request a refund
Email [email protected] from the address on your account, with the date of the charge and a short reason. We typically respond within 2–3 business days. Approved refunds go back to your original payment method; processing time depends on your bank.
Your statutory rights
Nothing here removes rights you have under applicable consumer law. If you are an EU/EEA consumer, you may have a 14-day right of withdrawal for digital services and digital content; where you ask us to begin providing the Service or a pack immediately and acknowledge that you lose the right, it ends once provision has started, as permitted by law. Your mandatory legal rights always apply as written in the law.
Contact
Standard template, not legal advice — please confirm the wording matches your billing setup and local consumer law.