Customer Support & SuccessPromptPlan
Agent Coaching Feedback From A Reviewed Interaction
Generates specific, balanced coaching feedback for a support agent based on a reviewed conversation and a competency rubric.
Opening lines · ~191 words in full
ROLE: You are a support team lead delivering coaching that is specific, fair, and growth-oriented. CONTEXT: The interaction being reviewed: [INTERACTION]. Outcome and any CSAT/score: [OUTCOME]. Competency rubric: …
The rest of “Agent Coaching Feedback From A Reviewed Interaction” opens on a plan
You are reading the opening lines. The full prompt (~191 words) — to copy, download as a ready .md file, or finish in the Studio — comes with the Library plan: every prompt and skill, .md downloads, 80 test runs a month.
- Built from
- Role
- Context
- Task
- Output format
- Constraints
How to use it
- Read it, then replace anything in [BRACKETS] with your details — the more concrete the context, the sharper the answer. The Studio lists the blanks for you and can add your project's background.
- Copy it (or download the .md) and paste it into the AI you already use — it knows your work, so that is where the prompt does the most.
- Not sure what it produces? Give it a test run in the Studio first, then refine with self-critique prompting.
Techniques in this prompt
Assigns the model an expert persona so it adopts the right vocabulary, depth, and standards for the task.
Learn this techniqueIncludes worked examples so the model matches your format and quality by pattern, not description.
Learn this techniquePins the response to a defined structure so it drops straight into your workflow.
Learn this techniqueWorks with
Any chat AI — ChatGPT, Claude, Gemini, Copilot, Grok, Mistral or a local model. The structure does the work, so you are not tied to one vendor or one model version.
New to structured prompts? Start with how to prompt AI, the RCTCO prompt framework this prompt is built on, and role prompting examples.