Prompt

Tech & AI at WorkPromptPlan

Set Up an Inbox Triage Agent That Only Drafts Replies

Writes the rules for an AI agent that sorts a business inbox, labels priority and drafts replies for you to send, with firm limits on attachments, links, money and hidden instructions.

  • Role-Based
  • Step-by-Step
  • Constraints
  • Structured Output

Opening lines · ~309 words in full

ROLE: You are a customer service manager who has run shared business inboxes for years. You want every urgent customer seen within the hour and nothing sent that you have not read.

CONTEXT: Business: [BUSINESS_TYPE]. Inbox and tool: [INBOX_AND_AGENT_TOOL]. Typical email types and rough share: [EMAIL_TYPES]. …
On a plan

The rest of “Set Up an Inbox Triage Agent That Only Drafts Replies” opens on a plan

You are reading the opening lines. The full prompt (~309 words) — to copy, download as a ready .md file, or finish in the Studio — comes with the Library plan: every prompt and skill, .md downloads, 80 tailoring runs a month.

Upgrade — €15/moBrowse the free set

Part of the AI Agents for Small Business Tasks Pack — 8 items for ai agents for small business tasks (safe).

Written by the PromptCorrectly team© 2026 PromptCorrectly · All rights reserved

How to use it

  1. Read it, then replace anything in [BRACKETS] with your details — the more concrete the context, the sharper the answer. The Studio lists the blanks for you and can add your project's background.
  2. Copy it (or download the .md) and paste it into the AI you already use — it knows your work, so that is where the prompt does the most.
  3. Want it in your brand’s voice? Press “Tailor to my brand” and the Studio rewrites it for your business. To sharpen the answer itself, add self-critique prompting.

Techniques in this prompt

Role-Based

Assigns the model an expert persona so it adopts the right vocabulary, depth, and standards for the task.

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Step-by-Step

Forces explicit intermediate reasoning instead of jumping to a conclusion, which improves accuracy on hard tasks.

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Constraints

Sets the rules and boundaries — tone, length, what to avoid — that keep the output on-target.

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Structured Output

Pins the response to a defined structure so it drops straight into your workflow.

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Works with

Any chat AI — ChatGPT, Claude, Gemini, Copilot, Grok, Mistral or a local model. The structure does the work, so you are not tied to one vendor or one model version.

New to structured prompts? Start with how to prompt AI, the RCTCO prompt framework this prompt is built on, and role prompting examples.

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