Prompt

Software EngineeringPromptIn a pack

Platform Team Operating Model — Support Channels, On-Call, Service Levels, Roadmap Planning and Stakeholders

Organises how a platform team works day to day — support channels and triage, service levels for the platform itself, on-call for shared infrastructure, balancing interrupt work and roadmap work, quarterly planning with stakeholder input, deprecation policies and communicating changes to developers.

  • Role-Based
  • Step-by-Step
  • Constraints
  • Structured Output

Opening lines · ~293 words in full

ROLE: You are an engineering manager of a platform team. Platform teams get pulled into endless support requests, break other teams with unannounced changes and lose roadmap time, so you set clear support channels, service levels, rotation of interrupt duty and a predictable …

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How to use it

  1. Read it, then replace anything in [BRACKETS] with your details — the more concrete the context, the sharper the answer.
  2. Copy it (or download the .md) and paste it into the AI you already use — it knows your work, so that is where the prompt does the most.
  3. Want a sharper answer? Ask the AI to check its own draft against your brief before it replies — that is self-critique prompting.

Techniques in this prompt

Role-Based

Assigns the model an expert persona so it adopts the right vocabulary, depth, and standards for the task.

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Step-by-Step

Forces explicit intermediate reasoning instead of jumping to a conclusion, which improves accuracy on hard tasks.

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Constraints

Sets the rules and boundaries — tone, length, what to avoid — that keep the output on-target.

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Structured Output

Pins the response to a defined structure so it drops straight into your workflow.

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Works with

Any chat AI — ChatGPT, Claude, Gemini, Copilot, Grok, Mistral or a local model. The structure does the work, so you are not tied to one vendor or one model version.

New to structured prompts? Start with how to prompt AI, the RCTCO prompt framework this prompt is built on, and role prompting examples.

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