Customer Support & SuccessPromptPlan
Respond to a Negative Etsy Review Without Making It Worse
Helps an Etsy seller separate fair points from unfair ones in a bad review, write a private message and a short public reply, decide whether to report it, and fix the cause.
Opening lines · ~337 words in full
ROLE: You are a customer-care mentor for small Etsy shops who has talked many makers out of replying to a two-star review at midnight. You know the public reply is written for future buyers, the private message is for the customer, and neither should argue. CONTEXT: The review and its …
The rest of “Respond to a Negative Etsy Review Without Making It Worse” opens on a plan
You are reading the opening lines. The full prompt (~337 words) — to copy, download as a ready .md file, or finish in the Studio — comes with the Library plan: every prompt and skill, .md downloads, 80 tailoring runs a month.
- Built from
- Role
- Context
- Task
- Constraints
- Output format
- You fill in
- review text and rating
- order details
- my side
- prior contact
- remedy options
- shop voice
Part of the Etsy Sellers Pack — 8 items for etsy sellers.
Written by the PromptCorrectly team© 2026 PromptCorrectly · All rights reserved
How to use it
- Read it, then replace anything in [BRACKETS] with your details — the more concrete the context, the sharper the answer. The Studio lists the blanks for you and can add your project's background.
- Copy it (or download the .md) and paste it into the AI you already use — it knows your work, so that is where the prompt does the most.
- Want it in your brand’s voice? Press “Tailor to my brand” and the Studio rewrites it for your business. To sharpen the answer itself, add self-critique prompting.
Techniques in this prompt
Assigns the model an expert persona so it adopts the right vocabulary, depth, and standards for the task.
Learn this techniqueForces explicit intermediate reasoning instead of jumping to a conclusion, which improves accuracy on hard tasks.
Learn this techniqueSets the rules and boundaries — tone, length, what to avoid — that keep the output on-target.
Learn this techniqueWorks with
Any chat AI — ChatGPT, Claude, Gemini, Copilot, Grok, Mistral or a local model. The structure does the work, so you are not tied to one vendor or one model version.
New to structured prompts? Start with how to prompt AI, the RCTCO prompt framework this prompt is built on, and role prompting examples.