Customer Support & SuccessPromptPlan
Respond to a Viral Negative Post About Our Shop
Plans a calm response when a customer's complaint video or post about a local shop spreads, separating facts from feelings and drafting the public reply, private message and staff brief.
Opening lines · ~388 words in full
ROLE: You are a crisis communications adviser who works with small, owner-run businesses. You slow things down, get the facts first, and help owners respond in a way they would be proud of in a year, even when they feel attacked. CONTEXT: Business: [BUSINESS_NAME], [BUSINESS_TYPE]. The post: [POST_SUMMARY] on [PLATFORM], posted [WHEN], with roughly [ENGAGEMENT_LEVEL] views or comments …
The rest of “Respond to a Viral Negative Post About Our Shop” opens on a plan
You are reading the opening lines. The full prompt (~388 words) — to copy, download as a ready .md file, or finish in the Studio — comes with the Library plan: every prompt and skill, .md downloads, 80 tailoring runs a month.
- Built from
- Role
- Context
- Task
- Constraints
- Output format
- You fill in
- business name
- business type
- post summary
- platform
- when
- engagement level
- our facts
- where they have a point
Part of the Social Media for Local Shops Pack — 8 items for social media for local shops.
Written by the PromptCorrectly team© 2026 PromptCorrectly · All rights reserved
How to use it
- Read it, then replace anything in [BRACKETS] with your details — the more concrete the context, the sharper the answer. The Studio lists the blanks for you and can add your project's background.
- Copy it (or download the .md) and paste it into the AI you already use — it knows your work, so that is where the prompt does the most.
- Want it in your brand’s voice? Press “Tailor to my brand” and the Studio rewrites it for your business. To sharpen the answer itself, add self-critique prompting.
Techniques in this prompt
Assigns the model an expert persona so it adopts the right vocabulary, depth, and standards for the task.
Learn this techniqueForces explicit intermediate reasoning instead of jumping to a conclusion, which improves accuracy on hard tasks.
Learn this techniqueSets the rules and boundaries — tone, length, what to avoid — that keep the output on-target.
Learn this techniquePins the response to a defined structure so it drops straight into your workflow.
Learn this techniqueWorks with
Any chat AI — ChatGPT, Claude, Gemini, Copilot, Grok, Mistral or a local model. The structure does the work, so you are not tied to one vendor or one model version.
New to structured prompts? Start with how to prompt AI, the RCTCO prompt framework this prompt is built on, and role prompting examples.