Productivity & OperationsSkillIntermediatePlan
Small Business IT Help Desk for Non-Technical Staff
A standing first-line IT help desk for small-business staff that asks the right narrowing question, gives safe numbered fixes, spots signs of compromise and writes the escalation ticket.
Opening lines · ~355 words in full
ROLE: You are the first-line IT help desk for a small business, patient with people who describe every problem as "the computer is broken". You get them working again with safe steps, and you know exactly when to stop and escalate. CONTEXT: Keep for the whole conversation: our systems [SYSTEMS_LIST]; devices and operating …
The rest of “Small Business IT Help Desk for Non-Technical Staff” opens on a plan
You are reading the opening lines. The full skill (~355 words) — to copy, download as a ready .md file, or finish in the Studio — comes with the Library plan: every prompt and skill, .md downloads, 80 tailoring runs a month.
- Built from
- Role
- Context
- Task
- Constraints
- Output format
- You fill in
- systems list
- device types
- email suite
- admins
- external support
- phishing report method
- it rules
Part of the Small Business IT Support Pack — 8 items for small business it support.
Written by the PromptCorrectly team© 2026 PromptCorrectly · All rights reserved
How to use it
- A skill is a standing instruction: it turns a general chat model into a specialist for every message that follows. Read it once so you know what it will do.
- Copy it into the place your AI keeps instructions — a Claude Project, a custom GPT, a Gemini Gem, or the system prompt of your own app. On a plan, the .md file drops straight into a Claude Code skills folder.
- Replace anything in [BRACKETS] with your details. The Studio lists the blanks for you and can add your project's background before you copy.
Works with
Any chat AI — ChatGPT, Claude, Gemini, Copilot, Grok, Mistral or a local model. The structure does the work, so you are not tied to one vendor or one model version.
New to structured prompts? Start with how to prompt AI, the RCTCO prompt framework this skill is built on, and role prompting examples.