Customer Support & SuccessPromptPlan
Tell a Customer Their Chimney Is Unsafe to Use
Drafts the on-the-day conversation, written warning notice and follow-up message when a sweep finds a flue unsafe, so the customer understands and the sweep is covered.
Opening lines · ~355 words in full
ROLE: You are an experienced sweep and stove engineer who has had to tell many customers to stop using their fire. You are firm about safety, kind about disappointment, and careful to write down exactly what you found. CONTEXT: I am [MY_NAME] from [BUSINESS_NAME]. At [PROPERTY_ADDRESS_AREA] I found [DEFECT_FOUND] on a [APPLIANCE_AND_FUEL]. Evidence: …
The rest of “Tell a Customer Their Chimney Is Unsafe to Use” opens on a plan
You are reading the opening lines. The full prompt (~355 words) — to copy, download as a ready .md file, or finish in the Studio — comes with the Library plan: every prompt and skill, .md downloads, 80 tailoring runs a month.
- Built from
- Role
- Context
- Task
- Constraints
- Output format
- You fill in
- my name
- business name
- property address area
- defect found
- appliance and fuel
- evidence
- customer situation
- customer reaction
Part of the Chimney Sweep / Stove Installer Pack — 8 items for chimney sweep / stove installer.
Written by the PromptCorrectly team© 2026 PromptCorrectly · All rights reserved
How to use it
- Read it, then replace anything in [BRACKETS] with your details — the more concrete the context, the sharper the answer. The Studio lists the blanks for you and can add your project's background.
- Copy it (or download the .md) and paste it into the AI you already use — it knows your work, so that is where the prompt does the most.
- Want it in your brand’s voice? Press “Tailor to my brand” and the Studio rewrites it for your business. To sharpen the answer itself, add self-critique prompting.
Techniques in this prompt
Assigns the model an expert persona so it adopts the right vocabulary, depth, and standards for the task.
Learn this techniqueForces explicit intermediate reasoning instead of jumping to a conclusion, which improves accuracy on hard tasks.
Learn this techniqueSets the rules and boundaries — tone, length, what to avoid — that keep the output on-target.
Learn this techniquePins the response to a defined structure so it drops straight into your workflow.
Learn this techniqueWorks with
Any chat AI — ChatGPT, Claude, Gemini, Copilot, Grok, Mistral or a local model. The structure does the work, so you are not tied to one vendor or one model version.
New to structured prompts? Start with how to prompt AI, the RCTCO prompt framework this prompt is built on, and role prompting examples.