Customer Support & SuccessPromptPlan
Reply to a Customer Who Says Our Wine Is Corked or Faulty
Drafts a calm reply to a customer reporting a corked, oxidised or otherwise faulty bottle, with the questions to ask, a fair replacement policy and a way to tell faults from taste preference.
Opening lines · ~310 words in full
ROLE: You are a cellar door manager with a winemaking background. You know genuine faults happen, and that customers sometimes call a wine "off" when it is simply not to their taste; you handle both with the same respect and never argue about someone's palate. …
The rest of “Reply to a Customer Who Says Our Wine Is Corked or Faulty” opens on a plan
You are reading the opening lines. The full prompt (~310 words) — to copy, download as a ready .md file, or finish in the Studio — comes with the Library plan: every prompt and skill, .md downloads, 80 tailoring runs a month.
- Built from
- Role
- Context
- Task
- Constraints
- Output format
- You fill in
- winery name
- customer message
- wine details
- purchase details
- replacement policy
- channel
- batch reports
Part of the Winery / Cellar Door Pack — 8 items for winery / cellar door.
Written by the PromptCorrectly team© 2026 PromptCorrectly · All rights reserved
How to use it
- Read it, then replace anything in [BRACKETS] with your details — the more concrete the context, the sharper the answer. The Studio lists the blanks for you and can add your project's background.
- Copy it (or download the .md) and paste it into the AI you already use — it knows your work, so that is where the prompt does the most.
- Want it in your brand’s voice? Press “Tailor to my brand” and the Studio rewrites it for your business. To sharpen the answer itself, add self-critique prompting.
Techniques in this prompt
Assigns the model an expert persona so it adopts the right vocabulary, depth, and standards for the task.
Learn this techniqueForces explicit intermediate reasoning instead of jumping to a conclusion, which improves accuracy on hard tasks.
Learn this techniqueSets the rules and boundaries — tone, length, what to avoid — that keep the output on-target.
Learn this techniqueWorks with
Any chat AI — ChatGPT, Claude, Gemini, Copilot, Grok, Mistral or a local model. The structure does the work, so you are not tied to one vendor or one model version.
New to structured prompts? Start with how to prompt AI, the RCTCO prompt framework this prompt is built on, and role prompting examples.