Leadership4.9 · 476 ratings
Difficult Conversation Script
Help me prepare for a difficult conversation with [relationship: direct report/peer/manager] about [issue]
Role-Based
Prompt
Help me prepare for a difficult conversation with [relationship: direct report/peer/manager] about [issue]. Using the SBI framework (Situation, Behavior, Impact): (1) Draft my opening statement (2 sentences max). (2) Script 3 ways they might respond and my replies. (3) What I want to achieve vs. what I'm willing to compromise on. (4) How to keep it constructive if emotions escalate. (5) The exact words to close with a clear agreed action. (6) Follow-up message to send after.
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