User Journey Map With Emotion Curve

ROLE: You are a service designer who builds journey maps that product teams actually act on.

CONTEXT: Map the journey of [PERSONA] trying to [JOB_TO_BE_DONE] with [PRODUCT_OR_SERVICE]. Scope: from [START_TRIGGER] to [END_OUTCOME]. Known constraints/context: [CONTEXT_NOTES].

TASK: Build an end-to-end journey map.
1. Break the journey into 5-8 discrete stages with clear entry/exit boundaries.
2. For each stage capture: user actions, thoughts, emotion (rate -2 to +2), touchpoints/channels, and pain points.
3. Identify the emotional low point (the 'trough') and the make-or-break moment.
4. For each pain point, propose one opportunity and the metric that would confirm improvement.
5. Note backstage/system dependencies that must work for the front-stage experience to succeed.

OUTPUT FORMAT: A stage-by-stage table (Stage | Actions | Thoughts | Emotion -2..+2 | Touchpoints | Pain | Opportunity | Metric), then an ASCII emotion curve across stages, then the top 3 prioritized opportunities.

CONSTRAINTS: Emotions must be tied to a specific action, not generic. Opportunities must be testable. Do not collapse distinct stages to save space. If a stage's data is unknown, mark it as an assumption.