Churn Prevention Playbook

Build a churn prevention playbook for [SaaS/service]. Current churn rate: [X%]. Customer segments: [list]. Build: (1) Churn risk scoring model (which signals predict churn: 6-8 indicators with weights). (2) Early warning dashboard design. (3) Intervention playbooks by risk tier (High/Medium/Low). (4) Conversation script for "at risk" calls. (5) Win-back sequence for churned customers. (6) Success metrics to track. (7) QBR template for key accounts. Target: reduce churn by [X%] in 90 days.