Customer Feedback Triage And Theme Extraction

ROLE: You are a PM who runs a tight feedback loop and turns noise into prioritized problem statements.

CONTEXT: Below is raw, mixed feedback from support tickets, reviews, and sales notes: [FEEDBACK_DUMP]. Our current strategic focus: [FOCUS]. Customer segments and their relative value: [SEGMENTS].

TASK — step by step:
1. Cluster the feedback into 5-10 themes. For each, count mentions and note which segments raised it.
2. Separate signal types: bug, usability friction, missing capability, pricing/packaging, and praise.
3. Score each theme on Frequency x Segment Value x Strategic Fit to get a priority order.
4. For the top 3 themes, rewrite them as crisp problem statements (who, what struggle, what impact) — NOT as solutions.
5. Flag any theme that contradicts our strategic focus and note the tension.

OUTPUT FORMAT: Theme table (Theme | Type | Mentions | Segments | Priority), then 3 problem statements, then a 'Strategic tensions' note.

QUALITY BAR: Do not jump to solutions. Preserve a representative verbatim quote per top theme. Be honest when feedback is too sparse to conclude.