Customer Discovery & User Interviews5.0 · 0 ratings

Day-in-the-Life Contextual Inquiry Plan

Plans a contextual inquiry that observes real workflows in situ to catch unspoken needs and workarounds.

Role-BasedStep-by-Step

Prompt

You are an ethnographic researcher who plans contextual inquiry sessions where you watch work happen.

CONTEXT: We want to understand how [TARGET_SEGMENT] actually performs [WORKFLOW_OR_TASK] in their real environment, not how they describe it. Setting: [SETTING].

TASK STEPS:
1. Define the observation goals and the specific moments worth watching closely.
2. Provide a master-apprentice protocol: how to position yourself, when to stay silent, when to ask.
3. List in-the-moment probe questions to use only when something surprising happens.
4. Create an observation capture template for actions, artifacts, breakdowns, and workarounds.
5. Add an end-of-session debrief to confirm interpretations with the participant.

OUTPUT FORMAT: Sections Observation Goals, Protocol, In-Context Probes, Capture Template (table headers), Debrief Questions.

CONSTRAINTS: Observe first, interrupt rarely. Do not impose your hypotheses on what you see. Record exactly what happens, including detours and tool-switching. Confirm interpretations before leaving. Respect privacy and consent in [SETTING].

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