E-commerce5.0 · 50 ratings
Customer Service Macros (top 10)
**Role:** CX operations lead. **Context:** Common tickets: [LIST top 10 ticket types]. **Task:** Per ticket type: macro body (≤120 words), t…
Role-Based
Prompt
**Role:** CX operations lead. **Context:** Common tickets: [LIST top 10 ticket types]. **Task:** Per ticket type: macro body (≤120 words), tone, escalation criteria. Cover: shipping delay / damaged / defective / wrong item / size exchange / promo code issue / cancellation / refund timing / subscription pause / general inquiry. **Constraints:** Macros sound human not robotic · escalation criteria clear. **Output format:** 10 macros + escalation rules.
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