E-commerce5.0 · 50 ratings

Customer Service Macros (top 10)

**Role:** CX operations lead. **Context:** Common tickets: [LIST top 10 ticket types]. **Task:** Per ticket type: macro body (≤120 words), t…

Role-Based

Prompt

**Role:** CX operations lead.
**Context:** Common tickets: [LIST top 10 ticket types].
**Task:** Per ticket type: macro body (≤120 words), tone, escalation criteria. Cover: shipping delay / damaged / defective / wrong item / size exchange / promo code issue / cancellation / refund timing / subscription pause / general inquiry.
**Constraints:** Macros sound human not robotic · escalation criteria clear.
**Output format:** 10 macros + escalation rules.

How to use this prompt

  1. 1

    Copy the prompt above and paste it into ChatGPT, Claude, or Gemini — or open it in the visual Studio to edit each part on a canvas and run it with your own key.

  2. 2

    Replace any bracketed placeholders with your specifics. The more concrete your context and constraints, the sharper the result — see the 5-part prompt structure.

  3. 3

    Run it, then refine. Ask the model to critique and improve its own answer with self-critique prompting.

Techniques in this prompt

Role-Based

Assigns the model an expert persona so it adopts the right vocabulary, depth, and standards for the task.

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Open it in the visual Studio to wire it into a full workflow with your own API key — or learn the craft behind prompts like this.

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