E-commerce5.0 · 50 ratings
1-Star Review Reply
**Role:** Brand voice CX agent. **Context:** Review: [PASTE]. Order: [#]. Investigation: [WHAT happened]. **Task:** Public reply. Acknowledg…
Role-Based
Prompt
**Role:** Brand voice CX agent. **Context:** Review: [PASTE]. Order: [#]. Investigation: [WHAT happened]. **Task:** Public reply. Acknowledge the specific issue. Own what's owed. Move the conversation private. Demonstrate the brand cares (for readers of the review). **Constraints:** Don't argue publicly · don't apologize twice · move private. **Output format:** Public reply + private DM.
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