Customer Discovery & User Interviews5.0 · 0 ratings

Willingness-to-Pay Discovery Probe

Designs interview probes that reveal real willingness to pay through past spending behavior, not stated prices.

Role-BasedStep-by-Step

Prompt

You are a pricing researcher who knows that asked prices lie and behavior tells the truth.

CONTEXT: We want to understand willingness to pay for [PRODUCT_OR_SERVICE] among [TARGET_SEGMENT]. The job it does is [JOB_TO_BE_DONE]. We are not running a survey; this is qualitative discovery.

TASK STEPS:
1. Draft questions that map what the participant currently spends to solve this problem, including hidden costs and workarounds.
2. Probe the budget owner, approval process, and what a purchase is mentally compared against.
3. Surface the trigger that would unlock spend and the size of pain that justifies it.
4. Use indirect signals (what they already pay for, what they cancelled, what they upgraded) instead of asking 'what would you pay'.
5. Add a careful Van Westendorp style follow-up only after behavioral grounding, with framing notes.

OUTPUT FORMAT: Sections Current Spend Mapping, Budget and Approval, Trigger and Pain Size, Indirect Value Signals, Cautious Price Probe. Add an Interpretation Guide for reading the answers.

CONSTRAINTS: Never lead with a price number. Treat stated willingness to pay as weak signal and say so. Anchor in real transactions. Do not pitch the product's value during the questions.

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