Pack 350 · Startups · 16 items
Customer Support & Success Pack
16 prompts for customer support and success teams — real jobs from the week, with the steps, rules and output an expert would ask for.
€6one-time · 16 prompts & skills · ≈ €0.38 each
- Instant download
- Yours to keep
- Works in ChatGPT, Claude, Gemini
What's inside
Made for customer support and success teams
16 prompts- PromptBug Report Translator For Engineering
Transforms a vague customer complaint into a precise, reproducible engineering bug report with steps and severity.
- PromptChurn-Risk Save Outreach For At-Risk Accounts
Drafts a personalized retention outreach to a customer showing churn signals, anchored on their goals and usage data.
- PromptCSAT And NPS Verbatim Response Composer
Writes tailored responses to survey scores, recovering detractors and amplifying promoters without sounding scripted.
- PromptCustomer Sentiment And Theme Analyzer
Analyzes a batch of support conversations to surface sentiment, recurring themes, and prioritized improvement actions.
- PromptDifficult Conversation: Saying No With Grace
Delivers a firm but kind 'no' to an unreasonable or out-of-policy request while preserving the relationship.
- PromptExpansion And Upsell Conversation From A Support Signal
Turns an organic support interaction into a natural, consultative expansion conversation tied to the customer's real need.
- PromptFeature Request Acknowledgment Without Overpromising
Responds to a customer feature request that validates them, sets honest expectations, and captures the use case for product.
- PromptFirst-Response Acknowledgment With Smart Next Steps
Writes a fast, reassuring first-response that buys time, sets expectations, and gathers exactly the info needed to resolve.
- PromptKnowledge Base Article From A Resolved Ticket
Converts a closed support conversation into a clean, searchable, evergreen help-center article with steps and edge cases.
- PromptLive Chat Quick-Reply Co-Pilot
Suggests 2-3 concise, on-brand live-chat reply options in real time, optimized for speed and clarity.
- PromptMultilingual Support Reply Localizer
Adapts a support reply into a target language and culture, preserving meaning, tone, and brand voice rather than literal translation.
- PromptProactive Health-Check Outreach For Quiet Accounts
Crafts a low-pressure proactive check-in to a healthy-but-quiet account to deepen adoption and pre-empt churn.
- PromptQuarterly Business Review Narrative Builder
Generates an executive-ready QBR narrative tying customer outcomes to usage, ROI, and a forward-looking success plan.
- PromptStep-By-Step Technical Troubleshooting Guide
Builds a branching troubleshooting walkthrough for a technical issue, isolating the cause through ordered diagnostic steps.
- PromptTiered Triage And Severity Classifier
Classifies an inbound support ticket by severity, category, and routing queue with a justification and suggested SLA.
- PromptVoice-Of-Customer Insight Brief For Product
Synthesizes support evidence into a concise, prioritized insight brief that product and leadership can act on.
What you download
Everything comes in one pack (.zip) you keep. Start with 00-GIVE-THIS-TO-YOUR-AI.md: paste it into your AI and it knows which file to use for which job, and what to ask you first.
More for Customer Support
customer-support-success/ ├─ 00-GIVE-THIS-TO-YOUR-AI.md ├─ START-HERE.md ├─ TIPS-AND-FOLLOW-UPS.md ├─ AI-CHEAT-SHEET.md └─ prompts/ ├─ 01-bug-report-translator-for-engineering.md ├─ 02-churn-risk-save-outreach-for-at-risk-accounts.md ├─ 03-csat-and-nps-verbatim-response-composer.md ├─ 04-customer-sentiment-and-theme-analyzer.md ├─ 05-difficult-conversation-saying-no-with-grace.md ├─ 06-expansion-and-upsell-conversation-from-a-support-signal.md ├─ 07-feature-request-acknowledgment-without-overpromising.md ├─ 08-first-response-acknowledgment-with-smart-next-steps.md ├─ 09-knowledge-base-article-from-a-resolved-ticket.md ├─ 10-live-chat-quick-reply-co-pilot.md ├─ 11-multilingual-support-reply-localizer.md ├─ 12-proactive-health-check-outreach-for-quiet-accounts.md ├─ 13-quarterly-business-review-narrative-builder.md ├─ 14-step-by-step-technical-troubleshooting-guide.md ├─ 15-tiered-triage-and-severity-classifier.md └─ 16-voice-of-customer-insight-brief-for-product.md
A look inside
ROLE: You are a support engineer who bridges customers and developers by writing crisp, reproducible bug reports. CONTEXT: Customer's description of the problem: [CUSTOMER_DESCRIPTION]. …
Questions
What do I get?
A .zip with 16 prompts for customer support and success teams: each prompt as a ready .md file, each skill as a SKILL.md folder, plus 00-GIVE-THIS-TO-YOUR-AI.md (a start file your AI reads first), START-HERE.md, TIPS-AND-FOLLOW-UPS.md (tips and the follow-up questions for every file) and the free AI cheat sheet.
How do I use it?
Open ChatGPT, Claude or Gemini and paste 00-GIVE-THIS-TO-YOUR-AI.md, or attach the folder. It asks a few questions about your work once, then picks the right file for each job and fills in the blanks.
Is it a subscription?
No. €6 once, and the files are yours to keep. Nothing renews.
How do I download it?
Right after checkout, on the confirmation page. Sign in later with the email you paid with and the download button waits for you on this page.
Why this price?
Packs are priced by what they hold: €0.50 a prompt and €1 a skill. This one is €6, about €0.38 an item.