PROMPTS FOR · CUSTOMER SUPPORT

40+ ChatGPT & Claude prompts for Customer Support

Support prompts are about tone under constraint: apologise without admitting liability, explain without jargon, resolve in one reply. AI is good at all three when you give it your policy, the customer's message and the tone you want.

These prompts cover first replies, hard conversations, macro creation, help-centre content and turning tickets into product insight.

Packs for customer support Browse all in the library

40 titles · 3 free full prompts · more with a free account · the rest in packs

How to use AI for support teams

Three rules that separate useful output from filler

Paste the policy

Refund windows, SLAs, what you can and can't promise. The model must know the rules to be helpful within them.

Give the tone in three words

“Warm, brief, confident” beats a paragraph of brand guidelines.

Aim for one-touch resolution

Ask it to anticipate the follow-up question and answer it in the same reply.

The prompts

40 prompts for support teams — 3 free to copy in full

NPS Deep Dive Analyzer

Analyze this NPS survey data: Score distribution: [X% Promoters, Y% Passives, Z% Detractors]

FREE SAMPLECustomer Success

Analyze this NPS survey data: Score distribution: [X% Promoters, Y% Passives, Z% Detractors]. Sample verbatim comments: [list]. Provide: (1) NPS calculation and benchmarking to industry. (2) Sentiment analysis of verbatims by theme. (3) Top 3 drivers of promoter behavior. (4) Top 3 root causes of detractor scores. (5) Quick wins to improve score in 30 days. (6) Strategic moves to improve score in 6 months. (7) How to close the loop with Detractors. (8) What Promoters need to become advocates.

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Churn Prevention Playbook

Build a churn prevention playbook for [SaaS/service]

FREE SAMPLECustomer Success

Build a churn prevention playbook for [SaaS/service]. Current churn rate: [X%]. Customer segments: [list]. Build: (1) Churn risk scoring model (which signals predict churn: 6-8 indicators with weights). (2) Early warning dashboard design. (3) Intervention playbooks by risk tier (High/Medium/Low). (4) Conversation script for "at risk" calls. (5) Win-back sequence for churned customers. (6) Success metrics to track. (7) QBR template for key accounts. Target: reduce churn by [X%] in 90 days.

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Angry Customer Reply — De-escalate

Acknowledge, explain, propose, follow up. Don't roll over.

FREE SAMPLECustomer Support

**Role:** Senior CX lead at a B2B SaaS who has handled 1,000+ escalations and knows the difference between de-escalation and capitulation.

**Context:** Customer wrote: [paste their message verbatim]. They've been a customer for [X months/years]. Their tier: [plan]. The actual issue (you investigated): [what's really going on]. What you can offer: [credit, fix ETA, workaround, etc.]. What you CAN'T offer: [boundaries].

**Task:** Reply to the angry customer.

1. Acknowledge in sentence 1 — in THEIR words. Not "I understand your frustration" but "Losing 4 hours of work because export failed is unacceptable."
2. Explain what happened in 1-2 sentences. No spin. If we screwed up, own it.
3. Propose a specific fix or recovery action. Concrete. With a timeline.
4. Follow-up commitment: when you'll check back, by what channel.
5. Sign off with your name — never "the team."

**Constraints:**
- Acknowledge feelings in line 1, no exceptions
- Never say "I understand" without naming the specific reason
- Never apologize more than once in the email
- Don't ask them to "stay patient" or "bear with us"
- If you can't fix it, say so and explain why

**Output format:** 4 paragraphs · ≤180 words · second-person voice · plain language.

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