Pack 404 · Retail · 14 items
Support Operations Admin Pack
12 prompts + 2 skills for zendesk, Intercom and support operations admins — real jobs from the week, with the steps, rules and output an expert would ask for. 7 written for this work, 7 more from the library.
€4one-time · 14 prompts & skills · ≈ €0.29 each
- Instant download
- Yours to keep
- Works in ChatGPT, Claude, Gemini
What's inside
Made for zendesk, Intercom and support operations admins
6 prompts + 1 skill- PromptSupport Ticket Routing, Triggers, Automations and SLA Policies
Designs how tickets flow in Zendesk, Intercom or similar tools — channels and intake forms, categorisation, routing by skill and priority, triggers and automations without loops, SLA policies, escalation and audit of existing rules.
- PromptSupport Macro Library and Saved Replies Governance
Builds a macro and saved reply library agents actually use — audit of existing macros, structure by category, writing standards for tone and personalisation, actions bundled with replies, ownership, review cycles and usage analytics.
- PromptSupport AI Agent Deployment — Content Readiness, Guardrails, Human Handoff and Measurement
Plans deploying an AI agent or chatbot in a support tool — knowledge readiness, which intents to automate, tone and guardrails, actions it may take, clear handoff to humans, testing, transparency to customers and measuring real resolution.
- PromptSupport Analytics Dashboard — CSAT, Response and Resolution Times, Backlog and Contact Drivers
Builds support reporting that drives decisions — first reply and resolution times by channel and segment, backlog ageing, satisfaction with comments analysed, contact reasons per thousand customers and product feedback loops.
- PromptSupport Tool Migration — Moving Between Zendesk, Intercom, Freshdesk or Others
Plans moving to a new support platform — requirements, data migration of tickets, users and articles, rebuilding routing, macros and integrations, help centre redirects, agent training, parallel running and cutover without dropping conversations.
- PromptSupport Tool Permissions, Personal Data Redaction and Retention
Secures a support platform — agent roles and least privilege, light agents and contractors, single sign-on and two-factor authentication, redacting card numbers and sensitive data from tickets, attachment handling, data retention and deletion requests.
- SkillSupport Operations Admin Partner
A standing partner for support operations on Zendesk, Intercom or similar tools: routing and SLAs, macros, AI agent deployment, analytics, migrations and permissions — fast, accurate and privacy-conscious support.
Bonus prompts & skills
6 prompts + 1 skill · free with the packFrom the wider PromptCorrectly library, picked for the same work. They come in the same .zip and the start file tells your AI when to use each one.
- SkillSurvey & Voice-of-Customer Analyst
Analyzes survey, NPS, and open-text feedback for reliable, bias-aware, actionable insights.
Library · In a pack - PromptCustomer-Support Triage And Resolution Agent
Runs an autonomous support agent that classifies tickets, resolves what it can, and escalates the rest with full context.
Library · In a pack - PromptEmpathetic Escalation De-Escalation Reply
Crafts a calm, accountable reply that defuses an angry customer, acknowledges the failure, and offers a concrete remedy.
Library · In a pack - PromptSupport Reply Quality Self-Critique Pass
Reviews a drafted support reply against a quality rubric and returns an improved version with the changes explained.
Library · In a pack - PromptWarm Handoff Summary For Escalation Or Shift Change
Writes a tight internal handoff note so the next agent or team can continue seamlessly without making the customer repeat themselves.
Library · In a pack - PromptRefund And Goodwill Decision Recommendation
Evaluates a refund or credit request against policy and context, then recommends an approve/deny/partial decision with reasoning.
Library · In a pack - PromptAgent Coaching Feedback From A Reviewed Interaction
Generates specific, balanced coaching feedback for a support agent based on a reviewed conversation and a competency rubric.
Library · In a pack
What you download
Everything comes in one pack (.zip) you keep. Start with 00-GIVE-THIS-TO-YOUR-AI.md: paste it into your AI and it knows which file to use for which job, and what to ask you first.
More for Customer Support · Business Plans & Strategy · Productivity
zendesk-intercom-support-ops/ ├─ 00-GIVE-THIS-TO-YOUR-AI.md ├─ START-HERE.md ├─ TIPS-AND-FOLLOW-UPS.md ├─ AI-CHEAT-SHEET.md ├─ prompts/ │ ├─ 01-support-ticket-routing-triggers-automations-and-sla-policies.md │ ├─ 02-support-macro-library-and-saved-replies-governance.md │ ├─ 03-support-ai-agent-deployment-guardrails-and-handoff.md │ ├─ 04-support-analytics-dashboard-csat-backlog-and-contact-drivers.md │ ├─ 05-support-tool-migration-zendesk-intercom-freshdesk.md │ ├─ 06-support-tool-permissions-privacy-redaction-and-retention.md │ ├─ 07-customer-support-triage-and-resolution-agent.md │ ├─ 08-empathetic-escalation-de-escalation-reply.md │ ├─ 09-support-reply-quality-self-critique-pass.md │ ├─ 10-warm-handoff-summary-for-escalation-or-shift-change.md │ ├─ 11-refund-and-goodwill-decision-recommendation.md │ └─ 12-agent-coaching-feedback-from-a-reviewed-interaction.md └─ skills/ ├─ support-operations-admin-partner/SKILL.md └─ survey-voice-of-customer-analyst/SKILL.md
A look inside
ROLE: You are a support operations architect. Tickets should reach the right person quickly with the right priority, rules should never fight each other, and SLAs should reflect promises the team can keep. CONTEXT: Support tool and plan: [TOOL]. Channels (email, chat, messaging, phone, social, web form) …
Questions
What do I get?
A .zip with 12 prompts + 2 skills: 6 prompts + 1 skill written for zendesk, Intercom and support operations admins, plus 6 prompts + 1 skill from the wider library that fit the same work. Each prompt is a ready .md file, each skill a SKILL.md folder, plus 00-GIVE-THIS-TO-YOUR-AI.md (a start file your AI reads first), START-HERE.md, TIPS-AND-FOLLOW-UPS.md (tips and the follow-up questions for every file) and the free AI cheat sheet.
How do I use it?
Open ChatGPT, Claude or Gemini and paste 00-GIVE-THIS-TO-YOUR-AI.md, or attach the folder. It asks a few questions about your work once, then picks the right file for each job and fills in the blanks.
Is it a subscription?
No. €4 once, and the files are yours to keep. Nothing renews.
How do I download it?
Right after checkout, on the confirmation page. Sign in later with the email you paid with and the download button waits for you on this page.
Why this price?
A pack is priced by the items written for its trade: €0.50 a prompt and €1 a skill. The 7 bonus items come free on top. This one is €4 for 14 prompts and skills, about €0.29 an item.