Medical Receptionists Pack
7 prompts and 1 skill for medical receptionists — each one a real job from the week, with the steps, rules and output an expert would ask for. Fill in the blanks and paste them into ChatGPT, Claude or Gemini, or tailor any of them to your brand in the Studio.
What’s in the pack
- Morning Phone Rush Call Script With Care NavigationBuilds a short, consistent call flow for the 8am phone rush that greets, checks urgency using the practice's approved list, routes callers to the right service and keeps calls brief and kind.Plan
- De-escalation Lines for Rude or Distressed Callers at ReceptionGives medical receptionists calm, tested lines for angry, abusive, crying or repeat callers, with clear boundaries, when to hand over to a manager and how to record what happened.Plan
- Urgent Symptom Signposting Wording for Non-Clinical Reception StaffTurns a clinician-approved urgent symptom list into exact, non-diagnostic reception wording for phone and desk, with what to do at each step and how to record it.Plan
- Confidentiality Answers When Callers Ask About Someone ElseGives reception staff polite, consistent answers for callers asking about another person's appointments, results or records, applying the practice's consent policy without confirming anything.Plan
- Reception Replies to Online Requests and Patient EmailsCreates a set of approved reply templates for online consultation forms and patient emails, covering admin requests, fit notes, letters, results enquiries and forms that need a clinician.Plan
- New Receptionist Quick Reference Sheet for the Front DeskBuilds a two-page quick reference and first-fortnight learning plan for a new medical receptionist, covering systems, routes, key phone numbers, confidentiality basics and who to ask.Plan
- Patient Arrives Late and Insists on Being SeenGives reception a fair, calm script for patients who arrive late for appointments, applying the practice policy, checking with the clinician, and offering a clear alternative without an argument.Plan
- Medical Reception Care Navigator CoachA standing coach for medical reception teams that drafts scripts, replies and templates, role-plays hard calls, and checks every answer stays inside the practice's approved routes and confidentiality rules.Plan
Titles and descriptions are public. The full texts, the .zip download and Agent Skill exports are on the Library and Pro plans. See the plans. More for healthcare · customer support · hr & recruiting.
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