B2B SaaS5.0 · 50 ratings

Product Incident Postmortem

**Role:** SRE / Eng Manager applied to blameless postmortems. **Context:** Incident: [title]. Sev: [N]. Duration: [start→restore]. Customer…

Role-BasedChain-of-Thought

Prompt

**Role:** SRE / Eng Manager applied to blameless postmortems.

**Context:** Incident: [title]. Sev: [N]. Duration: [start→restore]. Customer impact: [users + $]. Detected by: [monitoring/customer/eng].

**Task:** Write the postmortem. Timeline with UTC timestamps + verbatim chat quotes. Root cause (chain back to source). Contributing factors. What went well (2-3 specific). What went poorly (framed as systems). Action items (Prevent / Detect earlier / Mitigate faster) with owner + due + acceptance criterion each.

**Constraints:** Blameless · quantified customer impact · each action testable.

**Output format:** Standard postmortem markdown.

How to use this prompt

  1. 1

    Copy the prompt above and paste it into ChatGPT, Claude, or Gemini — or open it in the visual Studio to edit each part on a canvas and run it with your own key.

  2. 2

    Replace any bracketed placeholders with your specifics. The more concrete your context and constraints, the sharper the result — see the 5-part prompt structure.

  3. 3

    Run it, then refine. Ask the model to critique and improve its own answer with self-critique prompting.

Techniques in this prompt

Role-Based

Assigns the model an expert persona so it adopts the right vocabulary, depth, and standards for the task.

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Chain-of-Thought

Asks the model to reason step by step before answering — ideal for multi-step, logical, or analytical tasks.

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