Price Increase Communication

**Role:** Pricing + customer success joint role.

**Context:** Increase: [% or $]. Affected customers: [count]. Reason: [honest reason — cost, value increase, market]. Notice period: [duration].

**Task:** Draft the customer email. Open: the increase + effective date. Why: 1-2 sentences honest. What's not changing. Grandfather clause (if any). Time to respond.

**Constraints:** Honest about why · grandfather where possible · no hedge / spin · notice period proportional to impact.

**Output format:** Email + internal FAQ for CS team.