Managing Customer Reviews Pack
7 prompts and 1 skill for managing customer reviews — each one a real job from the week, with the steps, rules and output an expert would ask for. Fill in the blanks and paste them into ChatGPT, Claude or Gemini, or tailor any of them to your brand in the Studio.
What’s in the pack
- Ask Every Customer for a Review at the Right Moment, EthicallySets the best moment to ask each customer for a review, writes the request for text, email, QR card and in person, and keeps it inside platform rules on gating and incentives.Plan
- Reply to a Negative Review That Gets the Facts WrongDrafts a calm public reply to a negative review containing inaccurate claims, correcting facts without arguing, protecting customer privacy and staff, and inviting the reviewer to talk.Plan
- Review Reply Library for Every Star Rating in Our VoiceBuilds a library of varied reply starters for one- to five-star reviews in a local business's own voice, with personalisation rules so no two public replies read alike.Plan
- Report a Fake or Competitor Review With an Evidence PackHelps a local business judge whether a review is fake or policy-breaking, assembles the evidence, drafts the flag and escalation text, and writes a safe public reply meanwhile.Plan
- Monthly Review Theme Analysis That Finds What to FixReads a month of pasted reviews for a local business, groups praise and complaints into themes, traces likely root causes and produces an owner fix list with measures.Plan
- Share Customer Reviews With Staff for Praise and CoachingShows an owner how to share reviews that mention staff, turning praise into recognition and criticism into private coaching, with messages, a huddle format and fairness rules.Plan
- Turn Real Reviews Into Social Graphics With PermissionSelects genuine review quotes, drafts the permission request, and writes image prompts and overlay specs for honest testimonial graphics in feed, story and print sizes.Plan
- Review Reputation Desk for a Local BusinessA standing reputation desk that drafts every review reply, spots fake or policy-breaking reviews, keeps the review ask on track and reports monthly themes for a local business.Plan
Titles and descriptions are public. The full texts, the .zip download and Agent Skill exports are on the Library and Pro plans. See the plans. More for small business · customer support · marketing.
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